Matt Smith

[New Ebook] Goodbye Engagement, Hello Services

In reviewing the sale materials at eight senior living companies, the concept of “connection,” “social,” or “engagement” was listed as the first or second highlight of each experience. All experiences - dining, programming, health services, salon,...

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phones

Residents and Their Phones

Your Residents and Their Phones One time, when visiting a resident's apartment, they told me their phone wasn’t working anymore. It worked last...

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prntyr

Why aren't we sharing?

Jessica works as an Activities Director, aka, Lifestyles/Engagement/Expressions Director. Why so many names for Activities? Anyway, Jessica is...

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Blue Cheese, Big Macs & Senior Living

McDonald's burgers and E-Myth principles vs. senior living and the lack of standards. Last week I went to McDonalds and had the best experience. I...

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press-release

Top 5 Worst Press Release Topics

To start with, I am not a PR person, I have little experience related to marketing and PR (other than owning companies) and I do not know the best...

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speak2

Look Who is Buying Tennis Balls on Amazon

Tennis Ball Basics I sometimes wonder what objects or gadgets around me might be used for something other than what they are intended for.

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Carlton Senior Living Headcount Reduction via Contextual Alexa

Carlton Senior Living Headcount Reduction via Contextual Alexa

Speak2 is proud to share the case study below. Providing contextual context related to requests has been a goal in Senior Care for a long time. The...

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We Love Lucy

We Love Lucy

It was very early in the morning, before 7:00 AM. Lucy Crossman had gotten up in her apartment at Vitality Traditions at Mill Creek in Tennessee....

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Resident Social Connections: 5 Key Points from Speak2’s Matt Smith

Resident Social Connections: 5 Key Points from Speak2’s Matt Smith

What is the importance of senior care residents developing and maintaining social connections, whether with other residents, staff, family, or...

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Alexa is More

Alexa is More

The Basics “Alexa, play Taylor Swift.” That is the most common phrase, I imagine, that Alexa hears. Because everyone loves Taylor, even if they don’t...

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